SEIU (Service Employees International Union)
Job Title: Operations Manager Grade: MGT B- Annual Pay $75,415/YR
Location: Washington, DC
The position is responsible for a broad range of financial and administrative functions in the Communications Department including monitoring the budget, payment and tracking of invoices, acquisition and maintenance of equipment and supplies, various personnel management duties, and logistics for training and capacity building.
PRIMARY RESPONSIBILITIES: (Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.)
- Assists with compiling annual department budget and tracks spending to ensure it remains within budget limits. Ensures that vendors and contractors are paid correctly and on time, and resolves problems arising with contracts and invoices. Creates and processes contracts. Assists Director and Deputy Director with various vendor management duties.
- Manages various aspects of personnel management; maintains accurate staff lists and charts; assists with recruiting; coordinates bringing new staff on board; manages space issues; assists staff with resolving issues related to pay or expenses. Maintains vacation and leave calendar. Assists Director and Deputy Director with scheduling staff meetings; coordinates probation and annual reviews.
- Coordinates Communications Department online community, updating and organizing navigation of materials, managing accounts and access to the site for International staff and local communicators. Maintains electronic archives of key campaign materials, and inventory of documents sent to archives.
- Acquires new equipment and supplies, works with Information Technology to ensure equipment is properly maintained and repaired.
- Coordinates key department meetings and department training workshops. Maintains accurate contact lists for local union communicators, and coordinates their meetings and information-sharing.
- Performs other duties as assigned in support of the work of the department.
Must be able to represent the International Union with local leaders, members, staff, and outside organizations utilizing independent judgment and a high level of professionalism.
Interfaces with organizational and external contacts, including SEIU staff, officers, division leadership, International senior staff, project and program managers, local union officers and staff, vendors and contractors.
Direction and Decision Making:
This position reports to the Deputy Director of Communications and works independently.
- Must maintain the highest level of confidentiality in handling SEIU affairs.
- Must be able to work with International and local union elected leaders and senior staff in complex and sometimes politically sensitive situations.
- Must use a high level of judgment and discretion in resolving problems within the Communications Department and throughout SEIU.
Education and Experience:
B.A. degree or at least 3 years of supervisory experience and 5 years of related work experience or combination of education and experience that would provide for the following knowledge, skills and abilities:
- Proven experience managing programs for large, deadline-driven communications operation.
- Knowledge of administrative and budgetary operations.
- Knowledge of operations related to communications work.
- Ability to compile, monitor, and control budget.
- Must have excellent interpersonal skills, with the ability to work with diverse constituents with patience and flexibility. Ability to communicate well and efficiently, both orally and in writing, with leaders, staff, and vendors.
- Must be detail-oriented, self-motivated and self-reliant, with the ability to be flexible and take initiative while performing well within a team. Must have demonstrated ability to manage own work and work of others without supervision.
- Proven ability to handle multiple “priority” projects simultaneously and set and meet deadlines, and ensure that staff team does the same.
- Ability to manage, develop, and lead staff.
- Skilled in the use of personal computer including Microsoft Office software, administration of online databases, proficient with use of the Internet and modern office equipment.
- Knowledge of unions or other advocacy organizations required.
Work is generally performed in an office setting, but may be required to work in other settings to perform the tasks required. Position will require working unusual hours, especially during campaign situations, conferences, and conventions. May require travel and extended work hours.